Product Care

Product Use, Care and Maintenance

The following is some important product use, care and maintenance items that you should undertake/complete regularly to ensure your camper trailer is ready for adventure in the great outdoors:

1. IMPORTANT TO NOTE: 

• Do not modify, drill, penetrate or puncture the body or frame of the camper without permission from Eagle Outdoors Group Pty Ltd, this will void the warranty. 

• Camper Trailer requires regular servicing. Refer to Eagle Outdoors Group Pty Ltd – Service Documentation.
     

2. SET UP 

• See instructions or manufacturer for details on your model. 
  
  

3. STORING YOUR CAMPER 

• Make sure trailer tent is thoroughly dry before storing the camper after a trip. Under certain conditions, canvas will sweat and grow mould, which is not covered by warranty. It is strongly advised that camper trailer be kept under cover when not in use. Make sure your fridge is emptied and cleaned.  Make sure all gas bottles are turned off. Ensure the 12-volt master switch is turned off. Lights left on in a camper that is packed up will overheat and possibly cause fire, this is not covered by warranty. 

• Follow the pack down process of your camper, ensuring poles are stored in the correct position. Poles not in correct position and poles with pillows, cushions, and bunched canvas under them will make it difficult to close the camper and may cause the poles to be bent. Bent poles are not covered by the warranty. 
  
  

4. USAGE  

• Conduct a pre-trip inspection. This includes actions such as checking the tyres are inflated as per VIN plate recommendations, check tyre sidewalls are free of cracks or damage and tread is above the wear mark indicator. Ensure the camper has been serviced as recommended. 

• Only use the camper for the purpose it has been designed for.  

• Plan your trip ahead of time, ensuring you understand the terrain and conditions of the roads you expect to encounter. Make sure they are within the limits the camper is designed for.  
     

5. WHEELS, BRAKES & WHEEL BEARINGS 

• Wheel nuts to be checked every 100km within the first 400km, then as per then as per the maintenance check list in the hub manufacturers specification booklet. This should be repeated every time wheels are removed. A regular check on the wheel nuts especially before, during and after a journey is necessary to maintain correct tension on the wheel nuts. Rough off-road driving may require more regular checking of the wheel nuts. Wheels and tires need to be regularly inspected for damage, wear, tread depth and general condition of the tires and wheels. 
• Wheel nuts should be tightened using a torque wrench and tightened to a minimum tension of 125Nm or as per the wheel / camper specifications. 

• Check your brake pads regularly for wear or inconsistent or excessive wear. The brake cable will require adjusting over time. 

• Bearings should be checked every 5,000km or yearly. This is best done by a mechanic. Bearings must be checked regularly to ensure quantity and quality of the bearing grease. If unmaintained, incorrectly tensioned bearings can cause damage to your hubs and axles. 
• Travelling through water deeper than the wheel bearings can cause bearings to ingest water. Never enter a water course/river crossing/beach with hot bearings as significant damage to the bearings will result. Allow hubs to cool before entering water and check bearings regularly after crossing until they can be serviced. 
  
  

6. WHEEL ALIGNMENT  

• Driving off road and 4-wheel driving will influence the alignment of the wheels on your camper. It is recommended that regular alignment of the wheels be made, especially where irregular or excessive tire wear is noticed. 
  
  

7. NUTS AND BOLTS  

• All nuts and bolts on the trailer (suspension arms, shocker mounts, hitch etc.) should be checked on a regular basis – at a minimum annually. 
  
  

8. LATCHES, LOCKS & LIGHTS  

• Ensure all doors and drawers are latched securely before travelling.  

• Ensure all internal lights are turned off after pack-up, excessive heat may be generated by lights remaining on while in contact with compressed canvas.
   

9. BEFORE TRAVELLING 

• Check that gas bottles, water tap, water pumps and internal lights are turned off. Secure gas bottles and jerry cans correctly. Check wheel nuts have been tightened to correct tension. Check any additional loads mounted to accessories, the rear stairwell and outrigger legs are secure. Check the connection of the towing hitch to the car and that the electrical connections are secure and not able to drag on the road.  
  
  

10. ON THE ROAD  

• Do not travel above the stated speed limit on sealed roads, travel at an appropriate speed when travelling off the sealed road. Always keep safety in mind.  All water crossings are done at the Purchasers risk. When travelling off-road, lower tyre pressure to suit road conditions. With tyres at 20psi your speed should be lower than 80kmh.  

• Remember to re-inflate tires when returning to sealed roads. At regular intervals while travelling, re-tension wheel nuts to ensure correct tension. 
• Do not overload the camper. The ATM (Aggregate Trailer Mass) is marked on the Vehicle Plate on the drawbar. The ATM is the total permitted mass of a trailer and its load, including the downwards force acting on the tow vehicle. 
  
  

11. SERVICE  

• You can contact Eagle Outdoors Group Pty Ltd to book in a full service for your camper.  Service should be performed every 5000km or annually. 
  
  

12. CANVAS CARE  

• The tent on the camper is made with a very high-quality canvas which requires care and maintenance. Always make sure the canvas is clean and dry, remove all bird droppings, sticks, stones, or other debris before the tent is packed for storage. See ‘Storing Your Camper’ above. Protect the canvas from damage and sharp implements or poles penetrating the canvas. Keep any flame or hot implement away from the canvas. Canvas warranty covers manufacturing faults and quality of the canvas, it does not cover wear and tear or damage.
   

13. BREAKDOWN  

• If you suffer a significant breakdown relating to accident, mechanical failure, or warrantee issue, make sure you contact Eagle Outdoors Group Pty Ltd for their nearest authorised repairer. Eagle Outdoors Group Pty Ltd will not be held liable for 3rd party costs. (eg. Hotel or transport costs associated with issues resulting from breakdown.) 
  
  

14. INSURANCE  

Please ensure you have insurance to cover your vehicle, camper and holiday whilst travelling. Ensure your vehicle / camper insurance will cover you for unexpected situations including breakdown or accident. Insurance to cover additional costs such as roadside assistance, hotel and 3rd party costs is also a wise decision.
 

15. GAS HOSES 

If equipped with a gas install, there will be a flexible gas hose between the gas bottles and gas regulator which will need regular inspection by a competent person. It is also recommended to replace these hoses every 5 years. 

16. PAINT & GELCOAT SURFACE FINISHES 

Paint and gelcoat surface finishes may be affected by intense sun and exposure to natural elements. This may cause the finish to have irregular patterns and even some degree of fading. Maintain the finish by applying an approved polish and wax. Ask the Eagle Outdoors Group Pty Ltd team for their recommendations for approved products.