Faulty, damaged or incorrect items
If an item is faulty, damaged in transit, not as described or supplied incorrectly, contact us promptly with the order reference and clear photographs. Available remedies are provided in accordance with the Australian Consumer Law.
Change of mind
Change-of-mind returns require prior approval. Items should be unused, complete and in resaleable condition with original packaging. Special-order, made-to-measure, cut, programmed or personalised items may not be returnable unless required by law.
Return process
- Contact [email protected] with your order reference and reason for return.
- Wait for return instructions before sending the item.
- Pack the item securely and retain shipment tracking.
- Approved refunds are made to the original payment method after the return is assessed.
Freight costs
Where a product has a major or confirmed failure, reasonable return costs are handled as required by law. Change-of-mind return freight and any original delivery charge are generally the customer’s responsibility.
Last updated 5 September 2026.