Ultimate Product Care
Regular camper maintenance and servicing preserves your camper investment and increases its longevity.
More importantly, keeping your Ultimate in prime condition keeps you and your loved ones safer on and off the road.
When it comes to your camper, prevention is 1000 times better than cure. Basic upkeep is significantly cheaper than major repairs caused by neglect.
The Ultimate Camper Service Centre is located at our Manufacturing facility in Moruya, NSW.
We want to ensure that you get the very best from your dream off-road camper trailer and that it gives you years of fun out on the track.
We understand that it might not be convenient for you to travel to our Service Centre in Moruya on the south coast of NSW and that’s why have a network of agents in Queensland, South Australia, Victoria and Western Australia.
The Ultimate team are just a phone call away for support and advice on maintaining your camper investment and making your travels more enjoyable.
We encourage all owners to join our online Owner Forum for obtain additional support and travel advice to ensure you get the most out of your adventure.
Product Use, Care and Maintenance
The following is some important product use, care and maintenance items that you should undertake/complete regularly to ensure your camper trailer is ready for adventure in the great outdoors:
1. IMPORTANT PRODUCT CARE INFORMATION
Wheel nuts to be checked every 100km within the first 400km, then as per the maintenance check list in the hub manufacturers specifications booklet. This is to be done after the trailer has been picked up from Eagle Outdoors Group Pty Ltd office or branch office. This process is to be repeated after any wheel removal.
Do not modify, drill, penetrate or puncture the body or frame of the camper without permission from Eagle Outdoors Group Pty Ltd, this will void the warrantee.
Allow hubs to cool before entering water / river crossings and check bearings regularly after crossings until they can be serviced.
Regularly service the Camper Trailer – Refer to Ultimate Campers and Eagle Outdoors Group Pty Ltd – Service Documentation.
2. SET UP
Always refer to your Ultimate Camper instruction manual provided for setup instructions for your particular model. If you require further assistance or a replacement manual, please email: firstname.lastname@example.org or call 1300 500 077
3. STORING YOUR CAMPER
Make sure trailer tent is thoroughly dry before storing the camper after a trip. Under certain conditions, canvas will sweat and grow mould, which is not covered by warranty. It is strongly advised that camper trailer be kept under cover when not in use. Make sure your fridge is emptied and cleaned. Make sure all gas bottles are turned off. Ensure the 12-volt master switch is turned off. Lights left on in a camper that is packed up will overheat and possibly cause fire. This is not covered by warranty.
Follow the pack down process of your camper, ensuring poles are stored in the correct position. Poles not in correct position and poles with pillows, cushions, and bunched canvas under them will make it difficult to close the camper and may cause the poles to be bent. Bent poles are not covered by the warranty.
For battery maintenance, most modern chargers are designed to be able to be left on charge for storage, however please check your user manual for your charger operation. Charge batteries at least once a month for a 6/8hr period to help maintain their condition or can we suggest a 40watt or similar solar panel connected for constant charging whilst in storage. The Redarc BMS needs to be placed in storage mode (refer to Redarc instruction manual) and connected to 240v or solar supply to maintain battery condition, with earlier models (without BMS) charge periodically or attach a regulated solar panel whilst in storage.
Water – in storage and with the hot water unit should be drained. To maintain water quality we suggest adding white vinegar or water purifying tabs and flushing the whole water system with fresh water periodically.
Conduct a pre-trip inspection. This includes actions such as checking the tyres are inflated as per VIN plate recommendations, check tyre sidewalls are free of cracks or damage and tread is above the wear mark indicator. Ensure the camper has been serviced as recommended. Only use the camper for the purpose it has been designed for. Plan your trip ahead of time, ensuring you understand the terrain and conditions of the roads you expect to encounter. Make sure they are within the limits the camper is designed for.
Precautions for high winds – secure awnings with ropes/straps to prevent spars breaking or secure awnings down on toggles. Safari roof velcro’s can be adjusted/ tensioned to prevent canvas flapping on pre 180/360 models.
Hot water service – Please do not place items directly against vent as it may become hot or cause fire.
For gas fridges running in hot weather, turning the temperature setting to low, can have a negative response to cooling as it creates more internal operating heat. All Ultimates post 2013 are fitted with compressor fridges and the above does not apply.
5. WHEELS, WHEEL BEARINGS, BRAKES & SHOCKS
Bearings should be checked every 5,000km or yearly. This is best done by a mechanic. Travelling through water deeper than the wheel bearings can cause bearings to ingest water. Bearings must be checked regularly to ensure quantity and quality of the bearing grease. If unmaintained, incorrectly tensioned bearings can cause damage to your hubs and axles. Bearing temperatures should be checked daily whilst traveling, simply by touching both bearing caps with back of your hand to feel for inconsistency or excessive heat which can lead to bearing failure
Check your brake pads regularly for wear or inconsistent or excessive wear. The brake cable will require adjusting over time. Never enter a water course/river crossing/beach with hot bearings. Allow the bearings to cool before you enter the water, otherwise significant damage to the bearings will result.
Wheel nuts to be checked every 100km within the first 400km, then as per the maintenance check list in the hub manufacturers specification booklet. This should be repeated every time wheels are removed. A regular check on the wheel nuts especially before, during and after a journey is necessary to maintain correct tension on the wheel nuts. Rough off-road driving may require more regular checking of the wheel nuts. Wheels and tyres need to be regularly inspected for damage, wear, tread depth and general condition of the tyres and wheels. Wheel nuts should be tightened using a torque wrench and tightened to a minimum tension of 125Nm or as per the wheel / camper specifications.
Shock temperatures should be checked when traveling longer or at higher speeds on corrugated roads to avoid overheating which can lead to premature failure. -30c/180c are within the accepted temperatures of the shocks currently used by Ultimate.
6. WHEEL ALIGNMENT
Driving off road and 4-wheel driving will influence the alignment of the wheels on your camper. It is recommended that regular alignment of the wheels be made, especially where irregular or excessive tyre wear is noticed.
7. NUTS AND BOLTS
All nuts and bolts should be checked on the trailer, for example suspension arms, shocker mounts, hitch etc. on a regular basis, at a minimum – annually.
8. LATCHES, LOCKS & LIGHTS
Before travelling, make sure all locks and latches are shut and secured. If your model has an external kitchen, check that the kitchen stove latch is secure before travelling. Check your camper load is secured. Check your camper is secured to your vehicle and correctly connected, and that all service lights are working.
On forward fold models a door latch may be caught due to a drawer not being shut fully. Pull the drawer from the opposite side of the camper using the hook pole of the annex. This should release the latch on the door.
Ensure all internal lights are turned off after pack-up, as excessive heat may be generated by lights remaining on while in contact with compressed canvas.
9. BEFORE TRAVELLING
Check that gas bottles, water tap, water pumps and internal lights are turned off. Secure gas bottles and jerry cans correctly. Wheel nuts have been tightened to correct tension. Check the connection of the towing hitch to the car and that the electrical connections are secure and not able to drag on the road. If fitted, ensure the breakaway controller is also secure.
10. ON THE ROAD
Do not travel above the stated speed limit on sealed roads, travel at an appropriate speed when travelling off the sealed road. Always keep safety in mind. All water crossings are done at the Purchasers risk. When travelling off-road, lower tyre pressure to suit road conditions. With tyres at 20psi your speed should be lower than 80kmh.
Remember to re-inflate tyres when returning to sealed roads. At regular intervals while travelling, re-tension wheel nuts to ensure correct tension.
Do not overload the trailer by exceeding the recommended Gross Vehicle Mass (GVM-the combined weight of trailer and load) with any trailer. The GVM is stated on the VIN Plate of the camper.
You can contact either Ultimate Campers direct or any Eagle Outdoors Group dealership to book in a full service for your camper. Service should be performed every 5000km or annually.
12. CANVAS CARE
The tent on the camper is made with a very high-quality canvas which requires care and maintenance. Always make sure the canvas is clean and dry, remove all bird droppings, sticks, stones, or other debris before the tent is packed for storage. See ‘Storing Your Camper’ above. Protect the canvas from damage and sharp implements or poles penetrating the canvas. Keep any flame or hot implement away from the canvas. Canvas warranty covers manufacturing faults and quality of the canvas, it does not cover wear and tear or damage. Your canvas can also be reproofed to maintain its condition and performance, possibly every 3 to 5 years (please refers to your owner’s manual or canvas label for cleaning and care). Models with rear door vent, remove vent infill during storage to allow the camper interior to breathe.
If you suffer a significant breakdown relating to accident, mechanical failure, or warrantee issue, make sure you contact Eagle Outdoors Group Pty Ltd for their nearest authorised repairer. Eagle Outdoors Group Pty Ltd will not be held liable for 3rd party costs (hotel or transport costs associated with issues resulting from breakdown).
Please ensure you have insurance to cover your vehicle, camper and holiday whilst travelling. Ensure your vehicle / camper insurance will cover you for unexpected situations including breakdown or accident. Insurance to cover additional costs such as roadside assistance, hotel and 3rd party costs is also a wise decision.
15. GAS HOSES
There are flexible gas hoses included with your camper. Between the gas cooker, the fixed gas point, the gas bottles and gas regulator which need regular inspection by a competent person. It is also recommended to replace these hoses every 5 years.
16. PAINT & FIBREGLASS
Paint may be affected by intense sun and exposure to natural elements. This may cause the paint to have irregular patterns and even some degree of fading. Maintain the paint by applying an approved polish, wash the camper after trips. Ask the Eagle Outdoors Group Pty Ltd team for their recommendations for approved products.
The use of fibreglass is for the benefit of light weight / strength / long life & weathering ability, care for your fibreglass as per your tow vehicle’s exterior cleaning regime.